Russell Sargeson
From dial-up to agentic AI, building IT teams that deliver • Chesterfield, UK
IT leader and hands-on engineer with 25+ years across infrastructure, support, security and team leadership. I build resilient systems and technical teams that deliver.
Microsoft Certified professional with 25+ years of hands-on experience in IT, networking, solution architecture and infrastructure management. Proven track record of delivering projects to deadlines, developing robust solution architectures and leading high-performing technical teams. Deep expertise in virtualisation technologies (Hyper-V, VMWare) multi-site enterprise infrastructure and security compliance (ISO 27001/9001). Passionate about continuous improvement, mentoring engineers and maintaining strict SLA targets while driving operational excellence.
Technical Skills & Expertise
Leadership & Management
Notable Projects & Achievements
ISO 27001 & 9001 Compliance Program
As Deputy ISO Manager at Addooco IT LTD, established and maintained ISO 27001 and ISO 9001 certifications — unlocking enterprise and public sector contracts that would otherwise have been off limits to the business. Developed the documentation, controls and quality processes; led internal audits and coordinated external assessments to keep both accreditations live year-on-year.
Hyper-Converged Infrastructure Deployments
Led multi-site hyper-converged infrastructure projects consolidating legacy estates into modern virtualised environments. Reduced operational overhead and hardware footprint while improving resilience and DR capability — migrations completed with minimal downtime on business critical workloads, protecting client revenue throughout transition.
24/7 Courier Operations Automation
At Courier Logistics Ltd, automated the daily depot and hub processes underpinning a nationwide 24/7/365 courier operation serving 2,000+ customer accounts. Eliminated manual overnight intervention, removed a single point of failure and kept the business trading through every peak season without operational downtime.
Enterprise Solutions Architecture
Designed and delivered enterprise solutions at Sheffield Business Systems spanning Exchange, Windows Server and virtualisation platforms. Pre-sales architecture work directly supported the sales pipeline — turning technical conversations into closed projects — while delivery used VMotion and Fault Tolerance to give customers true high-availability rather than best-effort uptime.
Employment History
Head of Support
Addooco IT LTD
January 2020 - Present
Certifications & Professional Qualifications
Microsoft Certified Professional (MCP)
Server Virtualisation with Windows Server Hyper-V and System Center Specialist. Demonstrates expertise in designing, implementing and managing enterprise virtualisation solutions using Microsoft's Hyper-V platform, including advanced features like live migration, clustering and System Center integration.
ISO 27001 & ISO 9001 Deputy Manager
Appointed as Deputy ISO Manager at Addooco IT LTD, responsible for maintaining organisational compliance with ISO 27001 (Information Security Management System) and ISO 9001 (Quality Management System) standards. Successfully managed ongoing accreditation requirements, internal audits and continuous improvement initiatives.
25+ Years Industry Experience
Quarter century of progressive experience in IT infrastructure, from hands on computer engineering to senior leadership roles. Proven ability to adapt to technological evolution, learn new technologies rapidly and deliver solutions across diverse environments. Strong track record of project delivery, team leadership and maintaining high service standards.
Technical Skills & Expertise
Leadership & Management
Notable Projects & Achievements
ISO 27001 & 9001 Compliance Program
As Deputy ISO Manager at Addooco IT LTD, established and maintained ISO 27001 and ISO 9001 certifications — unlocking enterprise and public sector contracts that would otherwise have been off limits to the business. Developed the documentation, controls and quality processes; led internal audits and coordinated external assessments to keep both accreditations live year-on-year.
Hyper-Converged Infrastructure Deployments
Led multi-site hyper-converged infrastructure projects consolidating legacy estates into modern virtualised environments. Reduced operational overhead and hardware footprint while improving resilience and DR capability — migrations completed with minimal downtime on business critical workloads, protecting client revenue throughout transition.
24/7 Courier Operations Automation
At Courier Logistics Ltd, automated the daily depot and hub processes underpinning a nationwide 24/7/365 courier operation serving 2,000+ customer accounts. Eliminated manual overnight intervention, removed a single point of failure and kept the business trading through every peak season without operational downtime.
Enterprise Solutions Architecture
Designed and delivered enterprise solutions at Sheffield Business Systems spanning Exchange, Windows Server and virtualisation platforms. Pre-sales architecture work directly supported the sales pipeline — turning technical conversations into closed projects — while delivery used VMotion and Fault Tolerance to give customers true high-availability rather than best-effort uptime.
Employment History
Head of Support
Addooco IT LTD
January 2020 - Present
Lead a 12 engineer team delivering managed IT services across a portfolio of SME and enterprise clients. Built and embedded the support strategy, SLA framework and KPI reporting that underpin client retention: directly supporting the contract base the business depends on. Act as the senior technical escalation point and the bridge between client stakeholders and the engineering team, owning service quality end-to-end. As Deputy ISO Manager, maintain the ISO 27001 and ISO 9001 accreditations that qualify Addooco for tenders and enterprise contracts it would otherwise be locked out of. Drive continuous improvement across processes, tooling and team capability: turning a reactive support function into a proactive operations capability.
Senior Engineer & Data Center Engineer
Addooco IT LTD
April 2017 - January 2020
Delivered multi-site hyper-converged infrastructure for enterprise clients, leading capacity planning and build for projects where downtime carried direct revenue impact. Mentored junior engineers and ran the technical upskilling that grew the team's capability ahead of Addooco's own growth, laying the groundwork for the team I'd later lead. Owned data centre processes and led upgrade and migration programmes, working directly with customers to translate business requirements into resilient, documented technical delivery.
Senior Engineer & Solutions Architect
Sheffield Business Systems
2008 - 2017
Dual technical and pre-sales role spanning Active Directory, Exchange, Windows Server, Hyper-V and VMware across heterogeneous multi-site environments. As Solutions Architect, partnered with the sales team to convert technical conversations into closed deals designing the solutions, defending them to prospects and delivering them once signed. Specialised in disaster recovery and high availability using VMotion and Fault Tolerance, giving customers genuine business continuity rather than best-effort uptime. Owned projects from conception through implementation, including server and network design, cloud migrations and full documentation protecting client operations and Sheffield Business Systems' delivery reputation.
IT Manager
Courier Logistics Ltd
2005 - 2008
Sole IT lead for a nationwide courier operation running 24/7/365 with 2,000+ customer accounts, every hour of downtime carried direct revenue and reputational cost. Set IT strategy in line with business goals, owned the budget and managed all third party providers and SLAs. Automated the daily depot and hub processes that the operation depended on, removing manual overnight intervention and eliminating a critical single point of failure. Built the disaster recovery procedures and support documentation that kept the business trading through peak seasons without operational interruption.
Network Engineer
Langley Holdings
2000 - 2005
Supported servers, telephony and network infrastructure for an international group with offices across multiple time zones. Owned company wide backup and disaster recovery and served as on call escalation for critical incidents protecting business continuity for operations the wider group depended on.
Computer Engineer
Cynetix Group
Late 1990s
Built, repaired and maintained business and residential systems, delivered telephone technical support and ran the hardware and stock control inventory. Early career grounding in the fundamentals — hardware, troubleshooting, customer communication that everything since has been built on.
Certifications & Professional Qualifications
Microsoft Certified Professional (MCP)
Server Virtualisation with Windows Server Hyper-V and System Center Specialist. Demonstrates expertise in designing, implementing and managing enterprise virtualisation solutions using Microsoft's Hyper-V platform, including advanced features like live migration, clustering and System Center integration.
ISO 27001 & ISO 9001 Deputy Manager
Appointed as Deputy ISO Manager at Addooco IT LTD, responsible for maintaining organisational compliance with ISO 27001 (Information Security Management System) and ISO 9001 (Quality Management System) standards. Successfully managed ongoing accreditation requirements, internal audits and continuous improvement initiatives.
25+ Years Industry Experience
Quarter century of progressive experience in IT infrastructure, from hands on computer engineering to senior leadership roles. Proven ability to adapt to technological evolution, learn new technologies rapidly and deliver solutions across diverse environments. Strong track record of project delivery, team leadership and maintaining high service standards.
Get In Touch
Chesterfield, United Kingdom